Alternatives to Cossistant
Cossistant ranks #2 in Helpdesk & Ticketing with a BenchRank score of 61.9/100. These are the 17 other helpdesk & ticketing tools we rank, best first. Rank numbers show each tool's position in the full Helpdesk & Ticketing ranking.
Ranked 1
70.2 — BenchRank score out of 100Formbricks
Formbricks · Open-source experience management for link, website and in-app surveys
Best for: Teams wanting open-source, self-hostable surveys in websites, apps and emails with data control
Ranked 3
61.7 — BenchRank score out of 100Chatwoot
Chatwoot · Open-source omnichannel support desk with a built-in AI assistant
Best for: Support teams wanting one inbox across chat, email and social, with the option to self-host.
Ranked 4
57.7 — BenchRank score out of 100Usertour
Usertour · Open-source in-app onboarding tours, checklists and surveys
Best for: Product teams wanting in-app onboarding they can self-host, audit and fork.
Ranked 5
57.5 — BenchRank score out of 100userTourKit
UserTourKit · Open-source React onboarding toolkit: tours, hints and checklists
Best for: React teams building in-app onboarding in their own components instead of a hosted SaaS tool.
Ranked 6
52.1 — BenchRank score out of 100Reflet
Reflet · Open-source feedback board, roadmap and changelog with AI triage
Best for: Developer-led SaaS teams wanting a public feedback board, roadmap and changelog in one tool.
Ranked 7
48.3 — BenchRank score out of 100Ranked 8
46.5 — BenchRank score out of 100Zammad
Zammad · Helpdesk and ticketing, hosted in Germany or self-hosted
Best for: Support and IT teams wanting a German-hosted or self-hosted ticketing system
Ranked 9
45.9 — BenchRank score out of 100Zendesk
Outbound · Ticketing, messaging and AI agents in one agent workspace
Best for: Support teams outgrowing a shared inbox that need ticketing, messaging and AI agents in one place
Ranked 10
43.8 — BenchRank score out of 100Fider
Fider · Public feedback board where customers post and vote on feature requests
Best for: Product managers and small SaaS teams wanting a public board for feature requests and voting
Ranked 11
39.9 — BenchRank score out of 100tawk.to
tawk.to · Free live chat, ticketing and CRM in one shared inbox
Best for: Small teams wanting free live chat, ticketing and CRM on their site without per-seat fees
Ranked 12
34.2 — BenchRank score out of 100ClearFlask
ClearFlask · Open-source feedback, roadmap and announcement tool
Best for: Product teams collecting customer feedback and publishing a public roadmap, self-hosted or cloud
Ranked 13
33.9 — BenchRank score out of 100AirDroid
AirDroid · Remote device management and support for Android fleets
Best for: Organisations managing Android device fleets such as digital signage, logistics or healthcare kit.
Ranked 14
29.8 — BenchRank score out of 100Tiledesk
Tiledesk · Open-source no-code platform for building and deploying AI agents
Best for: Support and operations teams building no-code AI agents for web, WhatsApp, voice and email
Ranked 15
26.5 — BenchRank score out of 100DWService
DWService · Browser-based remote access and administration for Windows, Linux and Mac
Best for: People who need to reach their own or clients' computers from any device using a web browser.
Ranked 16
26.1 — BenchRank score out of 100SAMA
SAMA · Open source chat server for mobile and web apps
Best for: Teams self-hosting a chat backend for their own mobile and web apps.
Ranked 17
19.7 — BenchRank score out of 100FreeScout
Freescout · Self-hosted open source help desk and shared mailbox
Best for: Teams wanting a self-hosted shared inbox and help desk on ordinary PHP/MySQL hosting
Ranked 18
8.7 — BenchRank score out of 100Chaskiq
Chaskiq · Open source messaging platform for marketing, support and sales
Best for: Teams that want to self-host a customer messaging platform for support, sales and marketing.
