
Fider
by Fider · Public feedback board where customers post and vote on feature requests
43.8 — BenchRank score out of 100
Screenshots of Fider
Homepage Pricing page
Overview
Fider is a hosted product feedback board. Customers submit ideas and feature requests to a public board, discuss them and vote on what they want, so a team can see which requests have the most support. A board is created with a title and welcome message, then shared by link over email, social media or in-app.
- Best for
- Product managers and small SaaS teams wanting a public board for feature requests and voting
- Pricing
- Free with a fair use limit of 250 feedback items; the Pro plan is listed at $25/month on the pricing page, though the FAQ states $49.
- Runs on
- Self-hosted
Strengths and trade-offs
Strengths
- Free plan includes unlimited users, voting, discussion and members
- Public board with voting shows which requests have most support
- Month-to-month billing, no card needed to start, cancel any time
- Self-hosting and docs are linked from the site footer
Trade-offs
- Free plan capped at 250 feedback items under a fair use policy
- Pro price shown as $25/month on pricing page but $49 in the FAQ
- No integrations named; the site only claims 'integration capabilities'
- Pages describe only feedback boards, no roadmap or reporting features
Pricing
Published plans from Fider’s own pricing page, in USD. Usage charges and add-ons may apply on top.
| Plan | Monthly | Includes |
|---|---|---|
| It's Free! | — |
|
| Pro | $25 |
|
How this score is made up
Each dimension is scored out of 100 and combined into the headline score using fixed weights.
- MCP support
- 0 out of 100
- API quality
- 0 out of 100
- Documentation
- 65 out of 100
- Agent friendliness
- 83 out of 100
- Pricing transparency
- 85 out of 100
- Changelog
- 80 out of 100
- Marketing site structure
- 70 out of 100
- Operational trust
- 0 out of 100
Measured, but not part of the score
Useful to know, but not a mark for or against the product — so these do not affect the ranking.
- Openness
- 65 out of 100
- Maintenance
- 100 out of 100
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