Twenty
by Twenty · Open-source CRM that technical teams extend with code
BenchRank score
Screenshots of Twenty
Homepage
Overview
Twenty is an open-source CRM offering standard objects such as companies, people, opportunities, tasks and notes, plus unlimited custom objects, fields and views. Teams use the hosted cloud workspace or self-host the core. Objects, views and workflows can be defined in TypeScript with the twenty-sdk, and REST, GraphQL, webhook and MCP interfaces are available on all plans.
- Best for
- Technical teams that want a customisable CRM they can self-host and extend in code.
- Pricing
- Cloud plans are $9/user/month (Pro) and $19/user/month (Organization), with Enterprise from $50,000/year; the pricing page's meta description states the open-source core can be self-hosted for free.
- Runs on
- WebSelf-hostedCLI
Strengths and trade-offs
Strengths
- Open source and self-hostable, so no vendor lock-in
- Unlimited custom objects, fields, views and records on every plan
- REST and GraphQL APIs, webhooks and an MCP server on all plans
- Workflows and AI agents included from the $9 tier
Trade-offs
- Row-level permissions, SSO and audit logs need the $19 Organization plan
- Single-tenant isolation, IP allow-listing and SCIM only at $50k/year
- API calls capped at 50 per minute on Pro, 100 on Organization
- Deep customisation is shown via a TypeScript SDK, aimed at technical teams
How Twenty markets itself
A structured read of the promise, proof and page design on Twenty’s captured homepage.
Homepage capture
“Build your Enterprise CRM at AI Speed”
- Angle: Developer-first
- Hero: Product screenshot
Pricing
Published plans and prices from Twenty’s own pricing page.
How this score is made up
Each dimension is scored out of 100 and combined into the headline score using fixed weights.
MCP support
Whether an agent can drive the product through the Model Context Protocol, and how much setup that takes.
API quality
Public API surface: machine-readable spec, official SDKs, documented auth, errors, rate limits and versioning.
Documentation
Publicly reachable docs — coverage, freshness, code samples and machine readability.
Agent friendliness
How readable the site is to an automated client: llms.txt, structured data, server-rendered content, crawler access.
Pricing transparency
Whether real prices are published, self-serve signup exists, and usage costs are knowable without a sales call.
Changelog
A public, dated record of what shipped and when — the clearest signal that a product is still alive.
Marketing site structure
Whether the site answers a buyer's questions: clear positioning, the pages that matter, and accessibility.
Page speed
How fast the site loads for real visitors: Chrome UX Report 75th-percentile LCP, INP and CLS, with a Lighthouse mobile run standing in where a site has too little traffic for field data.
Operational trust
Status page and incident history, security disclosure, compliance and data-processing documentation.
Measured, but not part of the score
Useful to know, but not a mark for or against the product — so these do not affect the ranking.
Openness
Source availability, self-hosting, data export and open standards. Scored and shown, but not part of the composite — paid SaaS is not worse for being paid SaaS.
Maintenance
Release cadence and repository activity. Scored and shown, but not part of the composite — it is only measurable for open repositories.
This doesn’t look right — report a problem with Twenty’s score
Where this comes from
The Twenty pages BenchRank reads when it scores the product — its documentation, release notes, status and security pages, and its repository where there is one.
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