erxes
by Erxes · Open-source experience operating system for frontline, sales and operations
BenchRank score
Screenshots of erxes
Homepage
Overview
erxes is an open-source experience operating system (XOS) that runs frontline conversations, sales pipelines and operations in one workspace. Plugins for Frontline, Operation, Sales, Content, Team, Accounting and Finance sit on the XOS kernel, which provides inbox, contacts, segments, automation, documents and permissions. AI agents connect via MCP, CLI or REST API and act on workspace data.
- Best for
- Operators consolidating support, sales and operations onto one self-hostable open-source platform
- Pricing
- Frontline self-service is $99/month (Pro) or $250/month (Business) alongside a free tier and AGPLv3 self-hosting, with professional services and other editions quote-only.
- Runs on
- WebiOSAndroidSelf-hosted
Strengths and trade-offs
Strengths
- Open source under AGPLv3 and self-hostable
- Unlimited team members and contacts on the $99 Pro plan
- Omnichannel inbox: messenger, email, WhatsApp, Instagram, calls
- Automation canvas with 80+ triggers and native AI steps
Trade-offs
- Content, Team, Accounting and Finance plugins are Enterprise Edition only
- Published prices cover Frontline self-service only; other editions unpriced
- Lower tiers cap contacts, automations, channels and email sends
- Seven plugins plus XOS is a large surface to adopt and run
How erxes markets itself
A structured read of the promise, proof and page design on erxes’s captured homepage.
Homepage capture
“The operating system for modern business”
- Angle: All-in-one / consolidation
- Hero: Product screenshot
Pricing
Published plans and prices from erxes’s own pricing page.
How this score is made up
Each dimension is scored out of 100 and combined into the headline score using fixed weights.
MCP support
Whether an agent can drive the product through the Model Context Protocol, and how much setup that takes.
API quality
Public API surface: machine-readable spec, official SDKs, documented auth, errors, rate limits and versioning.
Documentation
Publicly reachable docs — coverage, freshness, code samples and machine readability.
Agent friendliness
How readable the site is to an automated client: llms.txt, structured data, server-rendered content, crawler access.
Pricing transparency
Whether real prices are published, self-serve signup exists, and usage costs are knowable without a sales call.
Changelog
A public, dated record of what shipped and when — the clearest signal that a product is still alive.
Marketing site structure
Whether the site answers a buyer's questions: clear positioning, the pages that matter, and accessibility.
Page speed
How fast the site loads for real visitors: Chrome UX Report 75th-percentile LCP, INP and CLS, with a Lighthouse mobile run standing in where a site has too little traffic for field data.
Operational trust
Status page and incident history, security disclosure, compliance and data-processing documentation.
Measured, but not part of the score
Useful to know, but not a mark for or against the product — so these do not affect the ranking.
Openness
Source availability, self-hosting, data export and open standards. Scored and shown, but not part of the composite — paid SaaS is not worse for being paid SaaS.
Maintenance
Release cadence and repository activity. Scored and shown, but not part of the composite — it is only measurable for open repositories.
This doesn’t look right — report a problem with erxes’s score
Where this comes from
The erxes pages BenchRank reads when it scores the product — its documentation, release notes, status and security pages, and its repository where there is one.
Alternatives in CRM
Ranked 1
82.1 — BenchRank score out of 100Twenty
Twenty · Open-source CRM that technical teams extend with code
Best for: Technical teams that want a customisable CRM they can self-host and extend in code.
Ranked 2
76 — BenchRank score out of 100Ever Gauzy
Ever Gauzy · Open-source ERP, CRM, HRM, ATS and project management platform
Best for: Freelancers, agencies and in-house teams wanting self-hosted ERP, CRM, HRM and project management.
Ranked 3
70.3 — BenchRank score out of 100Relaticle
Relaticle · Open-source CRM with built-in AI chat and an MCP server for external agents
Best for: Teams wanting a self-hosted, open-source CRM that external AI agents can drive over MCP
Is this your product?
Claim Erxes to manage its profile. Claiming lets you suggest edits to the descriptive fields — it never changes scores or rankings.