#6 in Monitoring & ObservabilityUpdated 2026-08

PagerDuty

by PagerDuty · Incident management with on-call scheduling and 750+ tool integrations

71.4 — BenchRank score out of 100

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Pricing page

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Overview

PagerDuty is an incident management platform covering detection, on-call routing, response and post-incident review. Alerts from integrated monitoring tools are routed to responders through on-call schedules and escalation policies, with response handled in Slack, Microsoft Teams, web or mobile. Paid add-ons layer on AI agents and ML-based alert noise reduction.

Best for: Engineering and ops teams needing on-call scheduling and incident response across many tools.
Pricing: Free for up to 5 users, then $25/user/month (Professional) or $49/user/month (Business) billed monthly, with custom-priced Enterprise and separately priced add-ons.
Runs on: WebiOSAndroidSelf-hosted

Strengths and trade-offs

Strengths

750+ out-of-the-box integrations, including on the free plan
Runs incident response inside Slack or Microsoft Teams
Free plan for up to 5 users; 14-day trial needs no credit card
Open APIs and MCP with bi-directional sync to other systems

Trade-offs

AI agents require the Advance add-on, from $415/month
AIOps noise reduction costs extra, starting at $699/month
Free plan allows only 1 schedule and 1 escalation policy
Conditional workflows and full chat actions are Enterprise-only

Pricing

Published plans from PagerDuty’s own pricing page, in USD. Usage charges and add-ons may apply on top.

PagerDuty pricing tiers, monthly and annual rates in USD
Plan	Monthly	Annual (per month)	Includes
Free	Freeup to 5 users	Free	1 on-call schedule and 1 escalation policy 100/month international phone/SMS notifications 750+ out-of-box monitoring and chat integrations API calls included; no maintenance windows
Professional	$25per user	$21	Basic Slack and Microsoft Teams experience, SSO, 2 teams External status page for up to 250 subscribers 2 incident roles, 3 incident types, post-incident reviews 1,000 one-time AI Actions via PagerDuty Advance
Business	$49per user	$41	Custom fields and up to 3 custom incident types Expanded incident workflow triggers and actions Advanced ITSM integrations and multi-year historical data Internal status pages; external page up to 500 subscribers
Enterprise	Contact sales	—	Incident workflows with conditionals, loops and delays Up to 100 custom incident types and 10 custom incident roles Premium Slack actions, stakeholder licence and live call routing included Bi-directional custom field sync with ServiceNow

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 100 out of 100
API quality: 40 out of 100
Documentation: 80 out of 100
Agent friendliness: 78 out of 100
Pricing transparency: 100 out of 100
Changelog: 40 out of 100
Marketing site structure: 55 out of 100
Operational trust: 60 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 60 out of 100
Maintenance: 100 out of 100

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