Alternatives to Zendesk
Zendesk ranks #1 in Live Chat & Messaging with a BenchRank score of 45.9/100. These are the 5 other live chat & messaging tools we rank, best first. Rank numbers show each tool's position in the full Live Chat & Messaging ranking.
Ranked 2
42.3 — BenchRank score out of 100Podium
Podium · Lead capture, messaging and reviews for local businesses
Best for: Local auto, home services, aesthetics and retail businesses handling inbound leads by text and phone
Ranked 3
39.9 — BenchRank score out of 100tawk.to
tawk.to · Free live chat, ticketing and CRM in one shared inbox
Best for: Small teams wanting free live chat, ticketing and CRM on their site without per-seat fees
Ranked 4
34 — BenchRank score out of 100Weave
Weave · All-in-one phone, texting and payments platform for healthcare practices
Best for: Dental, optometry, veterinary and medical practices wanting phone, text and payments in one system
Ranked 5
29 — BenchRank score out of 100Cohere.io
Cohere · AI ticket deflection and cobrowsing for customer support teams
Best for: CX teams on an existing service desk that want AI ticket deflection across chat, email and SMS
Ranked 6
14.9 — BenchRank score out of 100
