InReply
by InReply · AI email agent that answers customer email in Gmail and Outlook
BenchRank score
Screenshots of InReply
Homepage
Overview
InReply connects to Gmail or Outlook via OAuth and answers customer email from knowledge you upload — FAQs, PDFs, CSVs, terms or your website. It classifies and routes incoming mail, then either saves each reply as a draft (Ghost Mode) or sends it automatically when confidence passes a threshold you set. Emails it cannot answer are raised to you.
- Best for
- Small businesses handling customer email in Gmail or Outlook who want replies sent, not just drafted.
- Pricing
- No free plan beyond a 14-day trial; paid plans are £39, £79 and £149 per month by email volume, with a contact-sales Business tier.
- Runs on
- Web
Strengths and trade-offs
Strengths
- Works inside existing Gmail or Outlook via OAuth; no migration
- Replies grounded in uploaded PDFs, CSVs, terms and website content
- Ghost Mode drafts only, until you set a confidence threshold
- Priced by email volume, with users included in each plan
Trade-offs
- Monthly email caps: 500 on Starter, 5,000 on Scale
- Only Gmail, Google Workspace, Outlook and Microsoft 365 are supported
- No free plan; a 14-day trial only
- Starter covers 1 connected inbox and 2 users
How InReply markets itself
A structured read of the promise, proof and page design on InReply’s captured homepage.
Homepage capture
“The AI email agent that answers your customer email”
- Angle: AI-native
- Hero: Form in hero
Pricing
Published plans and prices from InReply’s own pricing page.
How this score is made up
Each dimension is scored out of 100 and combined into the headline score using fixed weights.
MCP support
Whether an agent can drive the product through the Model Context Protocol, and how much setup that takes.
Documentation
Publicly reachable docs — coverage, freshness, code samples and machine readability.
Agent friendliness
How readable the site is to an automated client: llms.txt, structured data, server-rendered content, crawler access.
Pricing transparency
Whether real prices are published, self-serve signup exists, and usage costs are knowable without a sales call.
Changelog
A public, dated record of what shipped and when — the clearest signal that a product is still alive.
Marketing site structure
Whether the site answers a buyer's questions: clear positioning, the pages that matter, and accessibility.
Page speed
How fast the site loads for real visitors: Chrome UX Report 75th-percentile LCP, INP and CLS, with a Lighthouse mobile run standing in where a site has too little traffic for field data.
Operational trust
Status page and incident history, security disclosure, compliance and data-processing documentation.
Measured, but not part of the score
Useful to know, but not a mark for or against the product — so these do not affect the ranking.
Openness
Source availability, self-hosting, data export and open standards. Scored and shown, but not part of the composite — paid SaaS is not worse for being paid SaaS.
Maintenance
Release cadence and repository activity. Scored and shown, but not part of the composite — it is only measurable for open repositories.
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Where this comes from
The InReply pages BenchRank reads when it scores the product — its documentation, release notes, status and security pages, and its repository where there is one.
Is this your product?
Claim InReply to manage its profile. Claiming lets you suggest edits to the descriptive fields — it never changes scores or rankings.