#18 in Product AnalyticsUpdated 2026-08

Heap

by Heap · Product analytics that captures user interactions automatically

43.8 — BenchRank score out of 100

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Overview

Heap, part of the Contentsquare group, is a digital analytics platform. A single snippet automatically captures user interactions on a site or app, which are then analysed through charts, funnels, journeys and retention reports. Session replay, heatmaps and error analysis are sold as add-ons, and data can be synced to a warehouse via Heap Connect.

Best for: Product and growth teams wanting automatic capture of web and app behaviour without manual tagging
Pricing: A free plan covers up to 10k monthly sessions; no figures are published for the Growth, Pro or Premier plans, which use custom session-based pricing or require contacting sales.
Runs on: Self-hosted

Strengths and trade-offs

Strengths

One snippet captures user interactions; no manual event tagging
Funnels, journeys and retention charts included on all plans
Free plan includes core charts, SSO and 6 months of history
Over 100 integrations, plus warehouse sync via Heap Connect

Trade-offs

No prices published; Growth needs sign-up, Pro and Premier contact sales
Free plan capped at 10k monthly sessions and 6 months of data
Session replay, heatmaps and error analysis are paid add-ons
Exceeding your session limit blocks data access until you upgrade

Pricing

Published plans from Heap’s own pricing page, in USD. Usage charges and add-ons may apply on top.

Heap pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Free	—up to 10k monthly sessions	Core analytics charts Unlimited enrichment sources 6 months data history SSO
Growth	—	Everything in Free, plus Sense AI assistant Unlimited users and reports Chart customisation and CSV exports 12 months data history, email support
Pro	Contact sales	Everything in Growth, plus account analytics Engagement matrix and report alerts Session replay available as an add-on Standard support
Premier	Contact sales	Everything in Pro, plus data warehouse integration Behavioural targeting and unlimited projects Advanced user permissions, region-specific storage Dedicated CSM

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 0 out of 100
API quality: 0 out of 100
Documentation: 90 out of 100
Agent friendliness: 70 out of 100
Pricing transparency: 85 out of 100
Changelog: 0 out of 100
Marketing site structure: 65 out of 100
Operational trust: 90 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 65 out of 100
Maintenance: 100 out of 100

This doesn’t look right — report a problem with Heap’s score

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