#46 in Collaboration & CommunicationUpdated 2026-08

Google Voice

by Google Voice · Cloud business phone system for Google Workspace

37.7 — BenchRank score out of 100

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Pricing page

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Overview

Google Voice is a cloud phone system that gives users a business number that works on mobile devices, laptops, supported desk phones and in Gmail. Google AI blocks spam calls and transcribes voicemails, and admins manage numbers, porting, ring groups and auto-attendants in the Admin console. SIP Link connects PSTN services from other operators through certified SBCs.

Best for: Google Workspace organisations wanting a cloud phone system managed from the Admin console.
Pricing: Three per-user/month tiers in USD — Starter $10, Standard $16 (shown against $20) and Premier $24 (shown against $30) — with no free tier listed.
Runs on: iOSAndroid

Strengths and trade-offs

Strengths

Works on mobile, laptops, supported desk phones and in Gmail
Spam call blocking and automatic voicemail transcription
Admin console covers number assignment, porting and billing
Vault integration and call recording for discovery and retention

Trade-offs

Starter caps at 10 users, with no regional or international locations
Ring groups, auto-attendants and SIP Link require Standard or above
Advanced BigQuery reporting is Premier only
VoIP emergency calling differs from traditional emergency services

Pricing

Published plans from Google Voice’s own pricing page, in USD. Usage charges and add-ons may apply on top.

Google Voice pricing tiers, monthly rates in USD
Plan	Monthly	Includes
Starter	$10per user/month	Up to 10 users and up to 10 domestic locations Calls between Voice numbers and to the US included Voicemail transcription, Calendar and Meet integration 24/7 support, SLA and usage reporting
Standard	$16per user/month	Unlimited users, regional and domestic locations Multi-level auto attendant and ring groups SIP Link, desk phone and ATA support eDiscovery for calls, voicemails and texts
Premier	$24per user/month	Adds unlimited international locations Advanced reporting through BigQuery Automatic call recording All Standard admin and routing features

How this score is made up

Each dimension is scored out of 100 and combined into the headline score using fixed weights.

MCP support: 0 out of 100
API quality: 0 out of 100
Documentation: 25 out of 100
Agent friendliness: 70 out of 100
Pricing transparency: 100 out of 100
Changelog: 40 out of 100
Marketing site structure: 90 out of 100
Operational trust: 25 out of 100

Measured, but not part of the score

Useful to know, but not a mark for or against the product — so these do not affect the ranking.

Openness: 60 out of 100
Maintenance: 15 out of 100

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